Reliance Broadnet (Wimax) Billing woes
I got reliance wimax connection about a month and a half back and I would say its pretty good in terms of speed (I am on the Rs 750/-, 4 GB download plan) but bad in some other ways and nightmarish in some actually. Technically speaking the service goes down for like a day almost every week. This is very frustrating as it comes back predictably in the evening.
Another big issue is with their billing. I got a call today saying that my last bill is about Rs 2100. This came as a shock to me as I am on the Rs 750 a month plan with 4 GB download free in that. Now I am pretty sure that I have not crossed the 4 GB download limit. Now this portal reliancebroadband.co.in is pretty unusable because most things don’t work very well. Half the time it says your usage details cannot be shown as system is going upgradatation !!!! (They can bill me for that usage but cannot show it ..)
I go back and check the usage for the 1 month and it shows me for the first 15 days … Here is a snapshot of one of the screens
As you can see in the screen on 27th I have used around 397000+ MBs which is around 400 GB. With this kind of billing sofware, they have sent me a bill of 2k+. I check my unbilled usage (for about a week and it says 3 GB! and after I complained it started showing as 1.2 GB .. great !)
Now comes the worst part: I register a complaint by emailing them (The guy on call won’t take the complaint). I get acknowledged for the email with a complaint number and next day my internet connection is disconnected. I call up and the guy says I should pay my bill and he cannot give me more details. I send another email and after sometime a guy calls me to say that please go to a webworld and pay Rs 3k . Now this is ridiculous .. My due date for bill is 13th September and I am being asked to pay the last bill and some more already on 6th September. There is no email or call before disconnecting my internet. I had paid my last bill before the due date so there is no justification for this. As an ISP you cannot cut my internet connection whenever you want without any notice and before even the due date for the payment is passed.
I am still waiting for the resolution for this but I wanted to write about it so that people can read and think and then go for this connection. I am sure a few thousand per month is a lot of money for internet connection in India.
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Hi All,
Got a Wimax 2mbps 1100 buisness plan on 14th August.
Most times I have trouble getting IP from DHCP server as the server is not available.
When I do get the connection it is good.
The problem is whenever I require it I dont get it.
I stay near the L&t south city area of bangalore .Very frustrated!
I am another victim of Reliance Wimax.Aplied for the connection more 1.5 months back and got it finally last Friday after a lot of calls made to the dealer (during one call they said the customer requested for a cancellation so not done the installation).the speed was poor (2 Mbps /4GB was my scheme) ,it just disconnect in between downloads making me to redownload it again.but from Monday onwards the connection got completely stopped. I lodged the complaint on last monday and was given a complaint no:.I called on Wednesday again as no one shown up.Then I was told that my call is found closed in their system(!),and given a fresh no:.again on Thursday when called another promise that on Friday somebody will make it.On Friday evening I called again and I insisted the call to be escalated and wanted to talk to the manager.After holding for 20 minuets somebody else pick the call and I got the same promise again that some body will attend it soon. Now I have given them time till tomorrow noon and if nobody shown up,I will terminate the connection. I have the airtel pillar in front of my house but patient for the wimax connection because I wanted to encourage the new technologies. I expected some technical difficulty as this is a new system but expected that somebody will take care of it too.But now I feel ,I shouldn’t have opt for it.
Yes, Reliance Communication Sucks !!
Technically speaking they are very poor. Apart from the horrible billing system, they are having the worst customer support with a very good number of untrained people, if you have experienced the hell called “Reliance Web World”. Now that’s another story, good bailed me out for not being a privileged reliance customer.
We are paying money for the service(s) and not for the trouble. I guess, you’re just another victim …
Yes, Reliance Wimax Sucks !!
Reliance Wimax really Sucks. Majority of our time goes in trying to get a connection. But once connected, it works fine. The actual trouble is getting connected. The Cutomer Care is hopeless. They treat customers, as though we’re dependent on them or stuck with them.
Hi ,
I got the wimax connection in bangalore from reliance it worked for 15days without any issues , now i am not able to get the DHCP IP address , and not able to connect during my daytime , if i try early morning by 4.00am it worls withoit any issues , called reliance support , they told something to do with the equipment in my premises, but i dont understand if that is the case why it works early in the morning .either the load has increased which they are not able to cope up with it or there is something , i guess not with the premises equipment .
After two days still they are yet to send the service executive as per reliance support commitment.
I think once the market established they are least bothered .
hi guys,
I am from Bangalore. I took the wimax connection from reliance. The service is pathetic.
Please don’t go with the Reliance Wimax connection.
There DHCP server will be down some twice or thrice in a week (I have experienced it). Apart from this, there is some serious problem with their instrument (indoor). If you call their customer care, they will give you a call report number. There after you keep on calling them. Every time they will say the same thing, “We will look into the matter”.
I am tasting the same thing for last 4 days and no action has been taken.
So guys, I will advice every body “NOT TO GO WITH RELIANCE ” .
Hi All,
I am from Bangalore..All the above comments are true. Most of the time it doesnt get connected. Once connected it will work.
I am experiencing same probs(IP Conflict or DHCP problum). I have called customer care for “N” or “N” Square times.
Call will not get connected for first 20 min, after that it will get connected and if you explain abt ur problum
they wont listen to it properly and they transwer the call 2 there tech. department. There it really sucks…Beleave me
it really SUCKS…I gave a complaint and one of his rep came to my hous and u know what he said” Sir, ur antina is a older verson antina, and I am not able to understand it. I cant trouble shout it”. I said why u came to my place with out
knowing what antina is fixed..then he said I am new to this company…WHAT WE CAN SAY…From past 3 HRS its working fine..
Let us see….BUT IT REALLY SUCKS>..
My story is nothing new than this. I am based in Bangalore Bommanahalli. I applied for the Reliance and BSNL same time, to my bad luck I got reliance first,so I cancelled BSNL broad band when they called me for connection. Now once again I have to apply to them not sure when I get it. I have no Airtel broad band facility, other wise I would have opted for this.
I have taken this connection to work from home, never gave chance to work from home.
DO any one know procedure to approach Consumers Forum and Consumer Awareness NGO, whom we can approach with our problem. Its nothing but cheating the customers and I fell in India ISPs are exploiting the customers like anything. Do any one bear if their mobile phone work like this. when this problem not causing to other communications like Land line, Mobile Phones why its happening to the Broad band connections by all the vendors.
I hope as a group we can do something …
I have a question. How can I add on a comment to the feeds on Reliance Wimax.
I have something very important to share and also link to a blog which would be very enlightening to anyone who wants to know about the Wimax service.
can you direct me to the link?
thanks
Hi,
I also took a Wimax connection about 3 months back. I was on the 750/4GB plan. After about three days, I realized that I was surely going to cross the limit of 4 GB. So I called the customer service and was informed that I could change my plan and be saved. And then starts the nightmare, two days after I upgraded (Rs.1499/7.5 GB) the connection became more unstable than Karnataka government.
I kept getting the DHCP error and those stupid customer service guys had no freaking idea of what was happening and kept giving me some stupid commands that I know will not work.
So technically I was down for more than 3 days a week. Then came nightmare number two, the bill. The bill was for about Rs.1950, and all my usage added up to less than 6 GB and I was on a 7.5 GB download plan. So I asked them to rework my bill, which they refused, and when I said that I technically had more than 1.5 GB still left. They said that is not there problem, is it not. If I had the connection working, I would have surely made use of it or even if I had exceeded the limit I would have paid for it. But paying for service that you cannot use is just bullshit.
Whenever the connection was working the speed was awesome, but alas, it hardly works.
Reliance needs to fire the guy who head there Wimax department, Kill the guy who runs the technical support department and castrate the guy who handles billing, then might be they will improve.
Hi,
The reliance wimax connection was taken on 25 Oct 2007 and was working fine until 7 Nov 2007. From 7 Nov 2007 to 9 Nov 2007 Network upgradation was done from reliance side. Then the trouble started that I couldnot get the ip address. I complained several times to the customer care and told them I will pay the bill only when I get the proper service.
They sent me a bill on 19 Nov 2007 with due date on 17 Nov 2007.
Till now, I have given 9 complaints and still they are unable to solve it. Most of the time, I can download at 1-20 KBps but not able to login to yahoo/gmail.
hi strange problem 2 me i have connetion of relaince broadnet a flat fee plan after a months i dont recive any bill so i just arrive 2 web world at andheri lokhanwala and jogeshwari svroad web world but they say this servies is not in mumbaiso we cant give u bill statement whats this plz tell 2 me i also tell them i use this servies 4rm last months but they always say 2 me only data card servies is awalaybe in mumbai so plz look this strange problem
I am from Pune, my problem is suddenly my outgoing stopped. I mean mails only incoming. Same problems with my Outlok express I can receive mail but cannot send mail. Speed is fine connection is good. When u dont have anyother broadband service providers this is good option. I have been using Dataone, Sify, Airtel and now Reliance. Technically this connection is more reliable atleast it is wireless broadband rather going for wired broadband, as u know corporation keep digging road for road works and poles are errupted. But my problem for not able send Emails is riduclulous dont know whats the technically worng with this connection.
I have got reliance wi-max broadnet on Sept 22, 2007 and unable to use due to DHCP problem. Finally got resolved on Nov 2. It went without much problems upto Nov 27.
On Nov 28th, reliance guys disconnected the connection due to non-payment of bills from Sept 22 ->Oct 27. Remember, in this period those guys unable to fix DHCP issue. I have placed more than 5 complaints for the same issue.
Currently I have paid for one month bill and got the connection back on Dec 14. After 3 days the connection is again not working.
Any way I suggest everybody to buy reliance comm stocks. They know how to make money :)
I have the exact same problems as the other guy from Bangalore. Im also on the 4G/INR750 plan, and their billing seems kind of flaky, although I have yet to get overbilled. Primary reason being the blasted thing never gets an IP once you reboot. Speed is has never come up to 2Mbps anyway, but the whole irritating fact of having to login to a rickety web app is really the pits. Ive had it since October,07 and I think its been down 80% of the time. Ill be moving to some other ISP as soon as I get another option. My problem being, nobody other than BSNL gives any form of connectivity to where I stay. Reliance WiMax has shot themselves in the foot with their lousy, pathetic and screwed up implementation of a WiMax network. And Im pretty sure that downgrading to some unlimited package wont make any difference in speed, because AFAICS, I only get a max of 600Kbps and that too in random spurts. Not worth it if you ask me.
Hey I am lucky enough to get the BSNL broad band connection. Its a great relief as got out from Reliance Wimax night mares. Now I am very happy with the BSNL broad band connectivity. I can use as many system I have in home. No need to do prayers to keep the connectivity (Always on Always happy).
I have Airtel broad band connection and it really rocks. No issues at all, but in every corner of Bangalore is not available at present. Just paying Rs 700 - 750 (not remembering exactly) for 256 Kbps unlimited connection.
With AirTel Broad Band connection I have ‘peace of mind’
Damn…. i have sify Broadband (wired) and it sucks big time low speed and any time it gets disconnected plus during rainy season net connection will be out for months…and now i have applied for reliance Boradnet and after reading this i feeling like not a good time ahead for me …
FOR RELIANCE WIMAX CONNECTION CONTACT ME AT 9321538139 OR MAIL ME at reliance_wimax2000@yahoo.com
i hope anil ambani is reading all these comments ,what man anil plz take care on my wimax connection coz i am a shareholder ,SAB KA MA-AL MERA MA-AL
hey could u tell me about wi-max as i m going to connect my net from reliance wi-max …..
so could u email me and tell me about it
Tata wimax broadband connection avilable now in
all over Bangalore.
Fill up a application today and get connected within 48 hours ( 2 Days ).
Are you worrying where to get application form.
IF you want to know the tariff plans, connectivity details and features.
IF you need application and any Queries.
Pls Contact On
9243108958.
i m frustrated with this internet of reliance i m using because since i opted it has shown me so much low speed that i cant express my grivence. i m thinking how other persons are using it.
i m
dwijendra vallabh sharma
motichoor
post haripur kalan
via raiwala
dehradun
Reliance WiMAX Broadband now available at every part of Bangalore………..
Speed upto2 Mbps,Uninterrupted service
Forfurther information call me on this number 9986018604
If you any problems with Reliance WiMAX you can call me or msg me ur user ID and complaint number on 9986018604 il help you to overcome your problems
Hi Irfan
Thanks for offering your help,
is this service from Reliance Wimax call centre or you have your own forum set for taking these issues??
Thanks again
hi pals
Please dont go for reliance broadband. it is the waste service. they have a useless Customer support.
Today i got call from one of tata wimax executive his number is 9243108958.
He was telling me some thing stuff like Now tata is giving the wimax broadband connection only at 750/ Rs per month for an unlimited plans.
I was surprised for me little bit doubt Can somedy tell me Is it really a correct or not.
I think the guy is telling true. PLS HELP ME I AM IN DILLEMMA
So finally after paying my bill before the due date and lots of calls with reliance customer care, my internet connection is back after about 3 days of outage .. I would say .. Reliance Sucks bigtime!